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jimjamken



Member Since: 01 Mar 2023
Location: Surrey
Posts: 73

United Kingdom 
Waiting on side gear carrier
I've just picked up my new p400e XD HSE and had a couple of dealer fitted accessories - the classic mudflaps and side mounted gear carrier. However, while the dealership ordered the gear carrier back in March, it's still not available, without an ETA either. Has anyone else experienced this, and how long did you have to wait?
Post #1034745 14th May 2024 4:25pm
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Huwrhys



Member Since: 27 Mar 2024
Location: Hornchurch
Posts: 63

United Kingdom 
I bought my 130 on 20/4 and had asked that the side gear box was fitted. On collection there was no sign of it. I complained and was told when they went to fit it, it couldn’t be found. I kicked up a bit of a stink and they vowed to get one for me. They did say there was a long back order and no ETA.
I asked if there were any at dealerships around the country and they have four sites.
Kent (Group one - Sidcup) didn’t actually have it.
Norwich (inchcape) where I picked mine up from.
Coventry
Lancashire
In times of back orders they can get parts from different dealerships and even post them direct I was told.
May be worth getting them to have a look around.


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 24MY 130 X-Dynamic HSE Santorini Black
Post #1034973 17th May 2024 6:25am
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jimjamken



Member Since: 01 Mar 2023
Location: Surrey
Posts: 73

United Kingdom 
Thank you Huwryhs. I tried the dealership as they have five other LR sites but nothing available. I’ll just have to wait, although I do wonder for how long as it’s paid for and in my view, I should only have to wait for a certain amount of time before it’s going to Censored me off!
Post #1035067 18th May 2024 7:37am
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Huwrhys



Member Since: 27 Mar 2024
Location: Hornchurch
Posts: 63

United Kingdom 
They can get stock from other dealerships outside of their group when it’s on back order. They’re not restricted to their brand. Tell them to get on the system and get it in for you. Mine was black so the sites I mentioned are holding black but the silver/grey are out there too I’ll bet. They get a whip number and do a fastpay transaction to then get it sent. As soon as you talk about Whip numbers and fastpay they’ll know you know they can do it.
Good luck. 👍🏻 24MY 130 X-Dynamic HSE Santorini Black
Post #1035076 18th May 2024 9:00am
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gd3010



Member Since: 31 Jan 2024
Location: York
Posts: 5

United Kingdom 2015 Defender 110 Td5 SW Keswick Green
I'm in the same situation, I picked the car up in April and still no gear carrier with no ETA. I have asked them to call other dealerships to get this sorted, as I have the Phev and wanted to store the cables and stuff in it.
Post #1035313 21st May 2024 11:19am
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Huwrhys



Member Since: 27 Mar 2024
Location: Hornchurch
Posts: 63

United Kingdom 
They can check stock nationwide with a search on their systems and tell you exactly where the part is. They can reserve it with a Whip number and pay for it on fastpay. That’s exactly what my dealer did for me and I picked it up. Simples. Chase them up and tell them I got one within a couple of weeks. 24MY 130 X-Dynamic HSE Santorini Black
Post #1035318 21st May 2024 11:42am
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jimjamken



Member Since: 01 Mar 2023
Location: Surrey
Posts: 73

United Kingdom 
Hi all, having discussed the nationwide stock with the very helpful part team at Vertu LR in Bradford, it's clear there is none! It's an item on a restricted back-order with LR but there is no information coming on when to expect the stock.....which I can't understand given a lot of us have already paid for this (and for some it may be part of the overall finance package)!
Post #1036129 30th May 2024 5:43pm
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